Industry: Beauty, bath, and body products Location: Quebec Retailer Size: 250 employees
Critical Business Issues: Delays and errors in shipping and fulfillment caused by technical challenges with Magento Canadapost Shipping Module. OmniziO's Solution: Improve accuracy and speed of shipping and fulfillment while also improving the customer’s online shopping experience. The Method: Fix critical logic issues with the module and re-design some interfaces. Time to Complete: 150 hours over one month. The Outcome: One seamless frictionless, automated and integrated checkout process for the retailer online presence which Increased customer satisfaction and revenue for the business.
At first glance, Collins Harper module seems like a major timesaver for retailers in Canada. It touts the ability to pull shipping quotes from Canadapost, print shipping labels and simplify returns — among other things. It presents itself as the go-to solution for automating your customers’ order fulfillment and delivery.
But as you know, looks can be deceiving!
A Quebec-based retailer of bath and body products was frustrated with their Magento site. They had installed the Collins-Harper shipping module, which was supposed to serve as a “bridge” between their Magento site and Canadapost server. The module was designed to make it easy for retailers to fulfill and ship orders across the country — while creating a seamless ordering experience for the shopper.
However, there were tons of issues from the start.
First, the module was not adjusted to the retailers needs. It required multiple modifications and code fixes to function properly. The retailer didn’t have time, resources, or knowledge to fix them on their own.
Then, support for the module was nonexistent. When the webmaster reached out to the module’s developers, they didn’t get the answers they needed. FAQs were limited, forums were nonexistent and there was no customer support phone number. Magento couldn’t help either because the module was created by a third party.
The retailer was essentially left out in the cold. Knowing they couldn’t compete with Canadian retailers without this shipping module and unable to find an alternative solution, they knew they would have to seek help to make this solution work for them.
OmniziO was empathetic. Having served Canadian retailers with Magento sites for years, the OmniziO team was equipped to analyze and solve the technical problems the retailer was facing.
This custom feature designed by OmniziO made the Collins-Harper bridge fully functional with Magento and added extra functionalities like:
● Additional shipping methods ● Auto-calculated shopping cart discounts and promotions ● Auto-calculated free shipping
The shipping and fulfillment process was now quick, seamless and accurate. Now that the module was up and running, the retailer saw a decrease in human error. With the ability to apply custom coupons and shipping discounts, the business was empowered to create high-converting marketing and ad campaigns for their customers.